Course curriculum

    1. Pre-test - Nursing Communication

    2. Communication

    3. Types of Communication

    4. Techniques of Communication

    5. Nursing Communication

    6. Communicating with Patient and Family

    7. Using GREET for Patient and Family Communication

    8. Using ISBAR for HCW Communication

    9. Communicating with Other HCW

    10. Patient Confidentiality

    11. Phone Communication

    12. How Not to Call a Doctor at Night?

    13. Example of Poor Communication

    14. Example of Good Communication

    15. Using Read Back Technique - Airline Industry

    16. Video: Read Back in Airline Industry

    17. Using Read Back Technique - Healthcare Settings

    18. Correct Way To take a Telephone Order

    19. What Did we Learn from the Video?

    20. Phone Communication in Healthcare Settings

    21. Phone Communication - Best Practices

    22. Scripted Communication

    23. Post-test - Nursing Communication

About this course

  • Free
  • 23 lessons
  • 1.5 hours of video content
  • INR 599 (inclusive of GST)

About the Course

Do you want to communicate effectively with patients, their families and other healthcare workers? If you want to convey and receive information in a correct and clear manner, then you have come to the right place. This course covers:

  • Effective communication strategies

  • GREET tool

  • ISBAR and scripted communication

  • Best practices for phone communication

  • Read back technique

By the end of this course, we assure you that you will communicate in an effective manner. And while listening, you will understand the emotion and intent of the message. Happy learning!

What do we offer?

  • Feel Stagnated?

    Training at All Levels: We have courses to upskill you, whether you're a beginner, mid-level, or senior professional.

  • Struggling to Keep Up?

    Update Yourself: Our courses will help you stay updated on the latest healthcare standards and best practices.

  • Feeling Overwhelmed?

    Win over Time and Stress: Our easy-to-digest lessons are designed for busy professionals, ensuring you can learn effectively without feeling overwhelmed.

  • Limited Time at Work?

    Get Universal Access: With 24/7 access, you can learn at your own pace, anytime, anywhere.

  • Want to Prove Your Skills?

    Get Certified: Flaunt your skills with course certificates. You can showcase the certificates on LinkedIn with just a click.

  • Need Practical Experience?

    Try our Hands-on Training: Gain practical skills with our hands-on training using mannequins and receive individualized feedback to improve your proficiency.

Social proof: reviews